Car hire packages built on
Family Service, Family Integrity and Family Value
FAMILY
Family value and service
TRUST
Our personal guarantee
VALUE
Unequalled value with no surprises
QUALITY
Excellence of value to all our customers
SERVICE
Independent 24 hour roadside service
DISTANCE
Flexible distance allowances
Family Car Rentals – Gold Coast, Queensland Australia
Established in 2001 by Darryl, Denise and (middle son) Grant Essington-Wilson; we are a small car rental operator targeting families who are visiting the Gold Coast (Australia’s holiday capital) from all over Australia and abroad.
We do things very differently from other rental car businesses, focusing on maximum enhancement of customer satisfaction with service and value.
Our value commitment is summed up as “Lowest Price – Guaranteed!”
This means that if someone found a comparable rental car deal that was cheaper than ours, we would reduce our price by double the difference, plus an additional $50.
We offer up to four different payment plans, offering our customers unrivalled choices.
Our service commitment embodies:
♦ Triple Level Cyber Security website
♦ "24/7" vehicle collection or return
♦ Airport, office or accommodation pick up/return
♦ Free additional drivers
♦ Free child safety seats in rental cars and also in transfer vehicles
♦ Valet luggage service
♦ Immediate refund of Security Bonds
♦ Current, recent and older model vehicles to match each customer’s budget
♦ Accurate vehicle descriptions, with no use of “or similar”
♦ Four insurance packages with no unpleasant surprises, two of them with a Zero Excess
♦ Vehicle Orientation Card in every vehicle, specific to each individual vehicle
Value and Service aspirations can only be achieved if they are backed by contractual Terms and Conditions which are fair to customers.
We have achieved the status of Australia’s Fairest Rental Contract Terms & Conditions, seven years in a row!
Family Car Rentals is the Gold Coast’s Rental Car Value and Service Headquarters
To see about our Gold Coast Airport services, click Arrivals or Departures. Alternatively, find out more about all our pick up and drop off procedures.
See below how we back our service and pricing claims with genuine and unique personal guarantees.
Family Car Rentals Reviewed on Google by 294 People. Rated 4.4/5
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