notifications Restricted Availability for bookings within the next 30 days. Call 1300 301 002.Call us on 1300 301 002 to check availability.

Service Charges and Fees

You don't have to pay a cent more than is shown on this website. Each of our quotes includes administration fees, all taxes, insurances and stamp duties.

Rental Administration Fee

Covers part of the cost of Vehicle preparation, customer service and documentation issue.

DescriptionCost
Automatically included in quotes: Varies according to vehicle, but is included in all quotes

Airport Access Levy

Recovering airport accreditation fees and visitation charges paid by us.

DescriptionCost
Included in quotes where it is relevant: $11.00 per rental party

Usage Zone Fees

Recovering extra insurance risk charges associated with being outside of the Greater Gold Coast area

DescriptionCost
Greater Gold Coast area: No charge
Byron Bay / Ballina area: $10.00 per rental term
Brisbane area: $10.00 per rental term
Sunshine Coast & Brisbane area: $20.00 per rental term
Toowoomba & Brisbane area: $20.00 per rental term
All of the above areas: $30.00 per rental term

Usage Zone Charges are included in quotes where relevant, or alternatively zone expansion can be requested during the rental period, but prior to leaving the contracted zone(s).

Daily Distance Allowance

This is unlimited within the agreed Usage Zone except for rental terms of less than 3 days, when the allowance will be a maximum of 150Klms per day. $0.275 per Klm in excess of allowance.

Road Tolls Service Fee

Recovery of cost of toll transponders and administration of toll charges

DescriptionCost
Fee covering the duration of rental if activated: $4.00 single charge

Total amount charged to the Renter is the cost of toll charges, plus one-off $4.00.

Customer Transfer from and to Gold Coast Accommodation

We have an extensive free customer collection and return service, covering accommodation between Currumbin and Broadbeach and east of the M1 Motorway. We have small service charges for other Gold Coast locations which can be viewed here.

Out of Hours Service Fees

DescriptionCost
Out of Hours Vehicle Collection at Gold Coast Airport: $16.50

This applies when a flight is scheduled to arrive after 4:00pm (domestic) or 3:30pm (international) Mondays to Saturdays – and after 2pm (domestic) or 1:30pm (international) on Sundays.

  1. Parking Fee: +$10-$35.00 (fees vary depending on time you collect the vehicle, they are not included in the quote)
  2. Parking Fee: +$70.00 (fee if vehicle collection is more than 24 hours after the vehicle was left by us at the airport – usually 3:45pm-4:00pm Mondays to Saturdays or 1:45pm -2pm Sundays – not included in the quote)
DescriptionCost
Morning Out of Hours Vehicle Return to Gold Coast Airport (including parking fees): $37.50

This applies for flights departing before 09:25am (domestic) or 9:50am (international) every day except those days when we are closed.

DescriptionCost
Overnight Out of Hours Vehicle Return to Gold Coast Airport (including parking fees): $37.50

This applies when a customer elects to return a vehicle to the airport at a time after our free transfer service is finished for the day or after 9am on a day when we are closed.

DescriptionCost
Out of Hours Vehicle Return to Gold Coast Airport affected by Special Holiday Closure: $65.00

If vehicle is returned after our trading hours on Christmas Eve; New Year’s Eve; Easter Thursday or Easter Saturday or before 9am on days on which we are closed.

DescriptionCost
Out of Hours Vehicle Collection at our office: Not Available
Out of Hours Vehicle Return to our office: Not Available
Out of Hours Vehicle Collection at Varsity Lakes Railway: Not Available
Out of Hours Vehicle Return to Varsity Lakes Railway: Not Available

Cost of Insurance Excess Reduction Package

Full details of costings are shown on our Insurance page.

Insurance Claims Administration Fee

Contributing to costs relating to management of incidents where loss or damage occurs (photographs, claim forms, quotes, transfer to and collection of vehicle from repair centre).

DescriptionCost
Minor incidents where no third party or towing is involved: $25.00 per incident
Incidents where third parties, towing or police reports are involved: $125.00 per incident

Administration Fees are added as a component of loss, but do not increase the amount payable by the Renter beyond the agreed insurance excess limit where relevant.

Replacement of lost keys or remotes

The Renter is responsible for the replacement cost plus claims administration fee but contained within the insurance limit on a separate incident basis.

Accident Recovery Fee

The costs of retrieval of any damaged vehicle, beyond the cost of merely towing (e.g. retrieving vehicle from a gully, ditch or water).

Accident Recovery Fees are added as a component of loss, but do not increase the amount payable by the Renter beyond the agreed insurance excess limit where relevant.

Assessor’s Fees

The engagement of professional Loss Assessors for determination of the extent of any loss.

Assessor’s Fees are added as a component of loss, but do not increase the amount payable by the Renter beyond the agreed insurance excess limit where relevant.

“Driver at Fault” call out fee

The cost of 24Hr Roadside Service Provider or Staff attendance for matters such as changing a flat tyre, keys locked in the car, run out of fuel, lights left on etc. There is no charge for these items if the Renter has chosen our "MaxiSafe Plus" Zero insurance excess package.

DescriptionCost
Current Service Provider fee (plus any fuel), payable by the Renter is: $105.00
Charge where the service is supplied by our staff: $25 to $75 according to location and circumstances

Infringement Processing Fees

Cost of making statutory declarations concerning photo detected infringements or paying parking fines on behalf of a Renter.

DescriptionCost
Statutory Declarations: $25.00
Payment of parking fines on behalf of Renter: $25.00 plus fine
Payment of unpaid tolls or tolls out of agreed usage area: $25.00 plus tolls

Fuel Replacement Charges

Service cost component of replacing fuel not replaced by Renter. Even when the Renter has refuelled the vehicle, there may still be a need for fuel replacement due to erratic bowser behaviour (clicking off prematurely), or erratic fuel guage. Our obligation to the next Renter requires us to ensure that the fuel tank is indeed full.

DescriptionCost
Service fee in addition to the replacement cost of the fuel:

$NIL for up to 3 litres and no charge for the fuel.

$5.00 for 3 to 10 litres plus fuel cost.

$10.00 for more than 10 litres plus fuel cost.

Smoking Fumigation Fee

DescriptionCost
Fee: It usually takes 3 days to clear the fumes from a vehicle which has been smoked in, we reserve the right to charge in excess of $250 if 3 day's rental charges and our fumigation time & materials are higher than our minimum fee of $250.00.  $250.00

Excessively Dirty Vehicle

DescriptionCost

(e.g. Ground in sand, dirt, biscuit crumbs, trash, stains etc. requiring more than 1/2 man hour)

$39.50 per man hour of cleaning

Service Fee for return of found property

DescriptionCost
Fee: $0.00

We do not charge any service fee, but do expect to recover postage or courier charges. Please note that postage regulations on mobile phones have been somewhat relaxed from the previous ban.

Negotiated Rental Extensions

20% of daily rental fee per hour, up to 5 hours, then daily rate.

Credit & Debit Card Fees

DescriptionCost
Standard MasterCard or Visa Debit or Credit Cards: 1.55% of amount charged
Premium MasterCard or Visa Credit Cards: 1.85% of amount charged
Overseas issued MasterCard or Visa Debit or Credit Cards: 2.99% of amount charged
American Express Fees: 2.95% of amount charged

 


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Additional Information

Gold Coast Depot

Lowest price and fairest rental contract terms and conditions - both guaranteed!

Customer Reviews

Feedback from some of our loyal customers who have rented vehicles from Family Car Rentals.

Holiday Accessories

FREE child safety seats and other children's needs at heavily discounted prices, plus loads of extras that go to make your holiday complete.

Rental Fleet

Our Gold Coast rental car fleet is fully insured, fully serviced, clean and reliable - all of our rental cars are covered by independent 24hr roadside

Reliability and Confidence

Family Service, Family Integrity and Family Value

Family
FAMILY
Family value and service
Trust
TRUST
Our personal guarantee
Value
VALUE
Unequalled value with no surprises
Quality
QUALITY
Excellence of value to all our customers
Service
SERVICE
Independent 24 hour roadside service
Distance
DISTANCE
Flexible distance allowances
place1 Wheeler Crescent (Cnr Villiers Drive), Currumbin Waters, Queensland 4223
phone+61 7 5508 3333